Popular Articles
A donor tried to donate multiple times but they all failed. Why?
Most likely, they successfully created a subscription but then tried to run multiple one time donations which all failed due to a declined card. Clicking the donate button a bunch of times may have flagged the transactions as potentially fraudulent ...
I wanted to know what happens after those who signed up for reccurring donations are done paying.
When a donor finishes a payment as a recurring donor, they will be taken to your thank you page, and then receive the emails you have set up to go out. Then, depending on what interval they selected, there is monthly or annually as options, it will ...
Why is a donor's ACH donation still pending?
When a donor chooses to set up an ACH donation they need to verify their bank account. To confirm their bank account they need to go through a verification process. From Stripe they will receive 2 micro-deposits within 4-48 hours. To confirm their ...
How To Cancel a Recurring Donation
You can easily cancel a recurring donation from the Hopsie admin! To cancel a recurring donation from the admin follow these steps: Log into the Hopsie Admin Search for your desired donor Select the donor's name Select Subscriptions Select the ...
How To Update Password and Email Address
To change the login email address you can follow these steps: Log into the Hopsie Admin Go to Settings On the Basic Info tab, you can update the email address which will update the login email address for your account Scroll down and select update to ...